Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

What can a mediator of gang disputes teach you about attracting high-paying clients? The answer is a great deal, if you are willing to listen. Your prospects are talking, but are you really listening?

More than one intelligent person has quipped that money (or math) makes the world go 'round. But in reality, it's communication that makes this little blue marble spin. Just about everything that ...

Do you consider yourself a good listener? While listening may seem easy, active listening takes focus and practice. Listening is a particularly important communication tool for entrepreneurs. Do you ...

Dr. Elizabeth Yuko is a bioethicist and adjunct professor of ethics at Fordham University. She has written for The New York Times, The Washington Post, The Atlantic, Rolling Stone, CNN & Playboy.

We already know about the value and importance of communication in business and leadership. Effective leaders are skilled at the art of persuasion and can generate commitment to their organization’s ...

Office working looking at an Excel spreadsheet. Image by Tim Sandle Office working looking at an Excel spreadsheet. Image by Tim Sandle On the importance of mental health in the workplace wellness ...

Hearing is the physiological processing of sounds. Listening, however can be broken down into passive and active listening. Becoming a skilled active listener can help with your relationships at home, ...

Active empathic listening (AEL) is the cornerstone of effective therapy work. Active listening helps therapists understand who they're working with. Empathic listening lets patients know we're hearing ...