Many leaders vehemently state how much they do for their teams and how little the team appreciates it. They eloquently ...

Everyone is familiar with the old adage about what you get when you assume something—probably not appropriate for print, but there is little doubt of what you are thinking right now. Unfortunately, ...

I have been listening to the way my students talk about their cases lately. They would tell me what the intention behind their questions was, and what they were thinking or feeling at a particular ...