Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

For small businesses, this can help reduce necessary resources to respond to customer questions in Google Search and Google Maps. Google has added a new feature to help businesses automated some of ...

From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company focuses on outcomes. The system listens to incoming audio messages, ...