Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...

I’ve been working with home automation offerings since the 1970s when I first installed X-10 switches in my apartment — which I’m sure my landlord really appreciated when I moved out. Back then, there ...

Despite $30-40 billion in enterprise investment into GenAI so far, “95% of organizations are seeing zero return.” Boards want ...

In my decade with Salesforce, I’ve come to realize that problems often disguise themselves as being more complex than they really are. Take automation, for example. I see leaders across the tech ...

AI-enabled robotics, also known as physical AI or industrial AI, promises to increase productivity, improve quality control, ...