For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

When you’re tasked with training your newest employees in customer service, what are the fundamental customer service principles you need to convey? There may not be a one-size-fits-all answer here, ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...