CNBC

Coinbase users slam new customer service phone support: 'It was a joke'

Cryptocurrency exchange Coinbase started new live phone support in the wake of thousands of customer service complaints. One Los Angeles couple lost about $700,000 from their Coinbase account. The ...
Business Insider

Coinbase adds customer support line after months of uproar from unhappy bitcoin customers

- Coinbase announced a new customer support phone line to help users facing issues with the cryptocurrency platform. - The company promised to expand customer service operations as early as June, but ...
CoinTelegraph

Coinbase acquires Indian AI startup to improve customer service

Co-founded by Coinbase’s head of operations in India, Agara helps Coinbase with customer service using AI and machine learning. Coinbase, the largest cryptocurrency exchange in the United States, is ...
TechCrunch

Coinbase commits to a ‘better customer experience’ following complaints

Coinbase has a problem. As interest in Bitcoin has soared along with its price, the popular cryptocurrency exchange has found itself the target of a growing spate of angry customers who haven’t been ...
TechCrunch

Coinbase hires a new VP of Operations to lead its customer service effort

Coinbase just announced they’re hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her ...
The Herald SC

Crypto giant opens its customer service hub in Charlotte with 150 employees

Crypto-giant Coinbase debuted its hub in Charlotte on Friday, marking the launch of a new customer experience center to meet rising demand and expanding the company’s presence in the region. The site ...
CNBC

Coinbase users slam new customer service phone support, ‘It was a joke’: CNBC After Hours

CNBC.com's MacKenzie Sigalos brings you the day's top business news headlines. On today's show, CNBC's Eamon Javers reports on a CNBC Investigation into Coinbase's new customer support after one ...