Role playing can be a very effective way to help employees learn how to deal with various types of conflict. By acting out their responses in a relatively risk-free environment, employees can test ...

NORWICH — Screaming hysterically, a young man paces in an alley and holds a knife to his throat as a pair of Norwich Police Department officers stand a dozen feet away, trying to communicate with him ...

While conflict is natural, it can also be one of the most uncomfortable parts of life and business. Where two or more people feel strongly about opposing ideas, emotions can run high and communication ...

“Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is not the hallmark of a good relationship. On the contrary, it is a symptom of serious ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

I'm going to dust off my management consulting hat for this one - please bear with me. Yesterday, Stuart Lauchlan parsed a Forrester Consulting report commissioned by Hybris/Accenture on the ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. No matter what type of environment you work in, you’re likely to ...