Alexa, Siri, Watson, and their talking AI siblings serve to make our lives easier, but they also reinforce gender stereotypes. Polite, subservient digital secretaries like Alexa and Siri are presented ...

Have you ever talked to someone who, every time you shared something, would twist the interaction around to make it all about them? You may have encountered a "conversational narcissist." The term, ...

There’s a common principle taught in undergraduate physiology courses that explains how powerful the human brain is. Despite making up approximately 2 percent of the body’s weight, the brain consumes ...

Conversation is a lot like art. It is one of those uniquely human experiences that distills so much complexity and exhibits such infinite variety that it verges on the indefinable. Unlike art, however ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...