A bot platform called Sequel today launched a way for you to build bots with personas, including ones that mimic your own personality. The Sequel software, which had been in beta testing for months, ...

There is a lot of hype surrounding chatbots, and they are quickly becoming a standard part of any digital marketing strategy. Chatbots bots are very versatile services, and when setup correctly, can ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Google just unveiled a fascinating new tool that lets you design your own customized Android bot, similar to the well-liked Androidify app. With this new tool, users can let their imagination go wild ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...

Only after glimpsing over Android's history do we find just how frequently the operating system reinvigorated the user experience by trying out new features. Remember Androidify, an app created by ...