The New York-based budget airline engaged in "surreptitious use of consumer data" to manipulate ticket prices without the ...

The personal information of thousands of Citizens Bank customers has been compromised in a data breach that targeted a third-party company.

Interrail passengers across Europe have been warned that data accessed during a security breach has been leaked on the dark ...

Amtrak data breach exposes over 2.1 million customer records after CRM access. Learn what was leaked, risks, and steps users ...

New lawsuit accuses JetBlue of using consumers' browser activity and other personal data to set airfares.

The travel giant notified customers that their personal data, including names, email addresses, and phone numbers, may have ...

CRMs, analytics platforms, cloud applications, legacy infrastructure and internal data stores—each built at a different time ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

Set smarter bids using first-party data, customer match lists, and lifecycle segmentation, while avoiding common reporting ...