As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will ...

Adopting a learner’s mindset, staying in close customer dialogue and digging beneath surface feedback can turn real-world insights into repeatable competitive advantage.

IPO-bound Groww’s co-founders Lalit Keshre and Harsh Jain credit the fintech platform’s rapid rise to a relentless customer-first mindset and a lean, tech-driven approach. Keshre said the team’s early ...