How to get results when you make a customer complaint, according to this Delaware Valley consumer expert

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you ...

I'm Surprisingly Good at Dealing With Customer Service Reps—Here's How I Get Results Without Being Rude

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...
AOL

Need help? Beware of fake customer service phone numbers

Have you run into issues with an account or had a problem with an online order? Reaching out to customer service can be a huge challenge since many companies no longer list phone numbers. The problem ...
Forbes

Chatbot Customer Service? Not The Way Comcast/Xfinity – Or Most Companies – Do It.

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Altaris Business Awards Announces the 2026 Customer Service Excellence Awards Winners and Finalists

DONCASTER, UNITED KINGDOM, February 26, 2026 /EINPresswire.com/ -- Altaris Business Awards is pleased to announce the ...
NPR

Why customer service ratings are getting worse

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

AI Customer Support Startup Decagon Valued at $4.5 Billion

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to $4.5 billion, the latest sign of feverish investor demand for artificial ...