When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Your goal during an interview is to convince the employer that you are the best candidate for the job. In order to accomplish this, you must be able to clearly and articulately convey that you have ...

What is a job interview like today? The modern job interview landscape has evolved dramatically, influenced greatly by recent global events. The COVID-19 pandemic, for instance, catalyzed a shift ...