A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...
According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...
California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...
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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...
Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.
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