Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...

CDK received Gold and Bronze Stevie® Awards for Customer Service Training/Coaching Program of the Year and Customer Service Transformation.

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

Ultimate Software ULTI, a leading provider of unified human capital management SaaS solutions for global businesses, announced today that the company's customer service team has achieved its 12th ...