Behind every dealership service visit sits a quiet tension between what technicians see, what they are allowed to say, and ...

Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...

Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...

Choosing a new vehicle isn't just about performance and fuel efficiency — you also need to take the service reputation of the ...

Premium car brands should also mean a premium dealer experience. Which brand dominates in this category, according to J.D. Power's customer satisfaction survey?

Sales are projected to fall in the second of the half of the year, and dealers need to seek ways to optimize operations, reduce costs, and improve customer satisfaction. While much attention is often ...

Paul Brown shares F&I menu strategies that boost profits, build trust, and help customers confidently choose protection products.