Last week, the frontline and backend teams of 9mobile came together to celebrate Customer Service Week, a global event recognizing the hard work and dedication of customer service professionals. The ...

Our customer teams are absolutely critical now. It is so important we celebrate them in light of Customer Service Week. Who answers the phones, troubleshoots questions and calms disgruntled customers?

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...