Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today ...

The J.D. Power 2023 U.S. Customer Service Index (CSI) Study reveals that electric vehicle drivers are less satisfied than internal combustion engine vehicle owners when it comes to the service ...

Automaker Ranked #1 in Customer Satisfaction for Dealership Service in the 2025 U.S. Customer Service Index (CSI) Study CAMDEN, N.J., March 13, 2025 /PRNewswire/ -- Subaru of America, Inc. and its ...

The 2025 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment ...

Cadillac posted a solid result in the 2026 U.S. Customer Service Index (CSI) Study conducted by J.D. Power, placing the luxury marque in a tie with Lincoln among premium brands. Cadillac recorded a ...

In the long run, it’s supposed to be cheaper and easier to service battery powered electric vehicles, vs. cars and trucks with internal-combustion engines, but in the short run, BEVs drag down the ...

American consumer research company J.D. Power recently released the results of the 2022 Mexico Customer Service Index Study, raking automotive brands in terms of customer satisfaction. Critically, GMC ...