At some point, nearly every software infrastructure experiences the law of diminishing returns, as it strives to meet customer-service levels, achieve on-time and in-full delivery, and strengthen both ...

Customer service isn’t what it used to be. Across the United States, there seems to be a steady decline in the customer service levels of nearly every type of business. Companies just aren’t paying ...

National Customer Service Week is held every year to highlight the importance of customer service within organisations - this year it is being held from Monday 5th through to Friday 9th October. As it ...