This morning, it was with great sadness that we learned of the transition of the Reverend Jesse Louis Jackson, Sr. Rev. Jackson was one of the most recognizable and consequential champions ... more ...
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...
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