To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...
Finding customer service personnel who can be trusted to make the right judgement day in day out has just got easier with the launch of OPC Assessment’s Customer Service Situations (CSS) test – ...
Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...
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