Add Yahoo as a preferred source to see more of our stories on Google. DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. Processing Content When we fill these roles, ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

An Instacart shopper’s claim that the grocery delivery service’s customer service arm canceled an order she had already completed just to spite her has drawn over 57,000 views on TikTok. User Shazz ...

This week we continue our Pulitzer Prize-winning coverage of the plight of America’s beleaguered customer service representatives. Me: I’m calling to complain about your herb product, Rubbed Dalmatian ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...