People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

Dealing with a mobile carrier’s customer service is among most people’s least favorite activities. First you navigate your way through an automated phone tree, responding to a robo-voice that often ...

Customer service is at the forefront of the artificial intelligence (AI) revolution and everyone’s trying to keep up. Here’s the question people are asking — will customer service AI replace human ...

Fifth Stevie® recognition underscores Convoso's 20 years of supporting revenue teams in the technology sector. Our ...

As the front line and entry point of customer support at Bloomberg, Bloomberg Customer Service (BCS) representatives have been exposed to all businesses and products at Bloomberg from day one, working ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...