Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Ossisto launches an AI-powered e‑commerce virtual assistant platform that unifies store ops, customer service, and ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

– How to answer customer questions with instant FAQ automation that can fully resolve calls like your best agent Register Now to attend the webinar Chatbots, Virtual Assistants, and Generative AI: The ...

In a day and age where instant gratification has become an expectation, consumers demand responses to their questions and concerns quickly, if not immediately, and businesses know that excellent ...

While customer expectations evolve across sectors, training adoption is low. Only about a quarter (26%) of business leaders ...

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

In recent years, one of the most exciting and fastest-growing areas of AI innovation has been the field of AI-powered virtual assistants. This includes both well-known consumer devices like Amazon’s ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Glia, the provider of Digital Customer Service, has acquired Finn AI, the AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services ...

UK businesses are undergoing a structural transformation in how they recruit and manage talent. Rising labour costs, persistent skill shortages, and digital transformation have forced companies to ...