The tech could also automate more customer service jobs formerly staffed by humans. “With Amazon Connect, in addition to evolving customer service, we’re also fundamentally reimagining how ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

Growing up in the Dominican Republic, Jose Herrera worked in a call center for a big money order company. The place was dark and dingy, with no windows, he says. He had to ask his boss for permission ...