Our lives are judged by the cumulative results of the decisions we make. Decisions are choices. Choices have consequences. Too often the pros and cons of each choice are not weighed. Effective problem ...

Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Business leaders and managers make decisions daily in a world full of uncertainty, with the intention of solving problems. Gaps in knowledge, skill sets and unforeseen variables impact decisions.

In The Road Not Taken, Robert Frost writes: “Two roads diverged in a yellow wood, and sorry I could not travel both…I took the one less traveled by, and that has made all the difference.” Good choices ...