If you are lucky there will come a point when you need to engage with your Web site’s audience in a more real time manner. This could be for social purposes or, in a commercial setting, doing ...

Web-based chat clients are nothing special these days, with most websites coming with a chat that pops-up from one of the web browser's corners at some point. What most of these chat implementations ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...