I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

Competing forces are affecting people who work on help or service desks. One is that tools to automate IT support are continually improving, and advocates say those tools can replace Level 1 and 2 ...

Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...

When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, ...

It’s important to find value in your job -- it’s where you spend at least 40 hours of your week. And whether you’re the CEO of a company or an entry-level employee, everyone should feel like their job ...