Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

The executive team at ElectriCom has worked on enhancing the company’s operator training program, making changes that bolstered one-on-one coaching, shortened learning curves, kept productivity high, ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Although the power of simulation training is evident, there is a notable lack of comprehensive research that validates its effectiveness within the fire service. Nevertheless, the existing studies, ...

CM Labs Simulations, a vendor for simulation-based training in the construction and ports industries, has announced the release of the Digger Derrick Simulator Training Pack. It accurately replicates ...