Newly certified solutions allow service providers to deploy powerful Intelligent Edge devices that improve the Microsoft Teams collaboration experience by adding voice calling capabilities Microsoft ...

Consumer devices, such as entertainment systems and home security products, are gaining intelligence and becoming more PC-like. As this occurs, users want to connect them to home local area networks ...

The intelligent routing system of claim 6, wherein the call is from a telephone number associated with the user, and the electronic communication is at least one of an email or an electronic contact ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

Fleetmatics Group, a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), recently introduces Fleetmatics Routist, ...