Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...

Global AI and CX leader honored for driving innovation and exceptional value across the Intercom ecosystem during a year of hyper-growth.

When ChatGPT came out in November 2022, Eoghan McCabe was about a month into his second stint as CEO of Intercom, the ...

SAN FRANCISCO, March 14, 2023 /PRNewswire/ -- Intercom, the only AI-powered, complete customer service solution, today announced it has built a breakthrough AI customer service bot called Fin, powered ...

Intercom, acustomer service solutions provider, today introduced acustomer service bot named Fin, powered by OpenAI's GPT-4 and Intercom's proprietary machine learning technology. Fin works with zero ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...