Hawai’i visitors to Japan revel in hotels, department stores and restaurants staffed by employees who aim to please. The visitors return to the Islands with wondrous “only in Japan” stories. But ...
TOKYO: 2 September 2016 ― Overall customer satisfaction with the after-sales service process in Japan improves for a second consecutive year, with mass market brands gaining ground on luxury brands, ...
Dealership’s Continuous Focus on Customer Service Is Key to Maintaining Satisfaction, JD Power Finds
TOKYO: 1 Sept. 2017 — Maintaining focus on customer service proves to be key in increasing customer satisfaction, especially as satisfaction decreases with length of vehicle ownership, according to ...
After spending the last 10 days in Japan, I have absolutely no doubt that this is the most customer centric culture in the world. In fact I believe the word “customer” actually means “welcome guest” ...
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