Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Debate and discussion around data management, analytics, BI and information governance. This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...