QUESTION: I am trying to develop a list of metrics to drive our continuous improvement efforts. What questions should I be asking myself to develop this list? And how many do you think I should focus ...

From registration forms to nurses’ notes to bills, hospitals have a significant amount of data they can use to improve processes. Tracking data can be particularly useful when using Lean manufacturing ...

Metrics are a vital part of a successful ergonomics process. Typically, the need to implement an ergonomics process comes from the desire to reduce injuries and costs, which are lagging metrics.

Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service ...