Payers and providers are eager to elevate the patient journey, but for many patients, it still begins with friction. Extended wait times, complex intake processes, and unclear billing can derail the ...

As healthcare organizations navigate large-scale EHR transitions in 2025, patient access is gaining renewed attention, not just as an operational dependency, but as a strategic capability. Rather than ...

What does it mean to improve the patient experience in our fractured healthcare system? Virtually all stakeholders in healthcare desire to improve access to care and to meet patients where they are, ...

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...