Southwest Airlines will close its reservations centers to go fully remote. The shift is effective Sept. 1, Southwest said, though the airline added that most reservations agents have been working ...

In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

Mentioning "revenue management" to an airline reservation agent can help you land an upgrade, New York Times best-selling author Tilly Bagshawe told Bloomberg. An airline's revenue management ...