When a customer steps through the doors of a retail location looking to purchase a new product, they want to be helped by a friendly, knowledgeable sales associate who can answer their questions, ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Ethosphere, a Seattle-based startup that recently secured a new funding round, is launching a retail coaching tool that records the in-store conversations of store associates. The tool then leverages ...

Although it’s becoming increasingly accepted that retailers must give their employees a reason to stay (beyond just a paycheck) if they want to improve their culture and ultimately provide an ...

Retailers wanting to provide the best possible customer experience need to focus on building associate engagement and loyalty by treating them properly. Proper treatment starts during the training ...

A retail sales associate with deep understanding of the product they’re selling, good communication skills and honest enthusiasm has always been one of the most powerful tools for sales success. This ...

Ed. Note: This article was previously posted at Retail TouchPoints. In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Employee ...

In-depth retail training is rare enough that it makes news when the largest companies undertake it. Some, like Zeynep Ton, an associate professor of operations management at the MIT Sloan School of ...

Remember when the store sales associate was the center of the shopping experience? Whether it was taking a shopper’s clothes to the dressing room, rummaging for different sizes, offering ...

Discussions about skill gaps have continued throughout the COVID-19 pandemic. The event has accelerated long-anticipated trends in automation, sources previously told HR Dive, piling on top of ...