That's why the Computing Technology Industry Association last week released the "CompTIA SLA Development Guide," a 10-page manual for association members that addresses the requirements of solution ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering. Service Level ...

Service-level agreements need to not only look good on paper, the must deliver business results in real life. Here’s how to create more effective SLAs for application development and maintenance.

Axios Systems, the world’s leading provider of service management software, including the assyst ITSM suite, today reveals the results of a survey conducted during its third in a series of webcasts ...