Salesforce is introducing artificial intelligence (AI) and predictive capabilities across its cloud customer relationship management (CRM) software-as-a-service products through its Einstein brand. At ...

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...

Last Fall when Salesforce introduced Einstein, its artificial intelligence initiative, it debuted with some intelligence built into the core CRM tool, but with a promise that it would expand into ...

"There's a reason they call it Dreamforce," quipped one Salesforce partner executive at the company's big October 4-7 event in San Francisco. "They're great marketers, but who knows when any of this ...

Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...

Salesforce is giving its Service Cloud customer service platform the Einstein AI treatment. The CRM giant on Monday rolled out Service Cloud Einstein, a souped up version of its customer service cloud ...

Salesforce is making a strong move into AI with the launch of Einstein. Although the vision has some gaps it's bound to be a Dreamforce crowd-pleaser With the imminent release of Salesforce Einstein, ...

AI is all-pervasive. The penetration of Artificial Intelligence (AI) and Machine Learning (ML) is increasing the intelligence quotient in enterprise software applications in every sphere and across ...

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