Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

The Social Security Administration is shifting to a nationalized customer service system starting this weekend, impacting 75 million seniors ...

Social Security Administration will shift customer service from local to national on March 7, 2026, raising concerns over ...

The Social Security Administration is shifting to a centralized national customer service system after major workforce cuts.

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

A new 2026 budget deal gives Social Security a $50 million customer service boost. Here's what it means for retirees and potential access to SSA support.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

Sign up for the Concord Monitor’s morning newsletter for essential news each day, and our contests and promotions list for special offers and giveaways. Christina ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service can "suck." "We need to show how bad we suck on ...