Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

As companies continue shifting mission-critical systems to the cloud, they’re discovering that 24/7/365 reliability isn’t a given. Even brief outages can interrupt sales, slow internal workflows and ...

In previous posts, we examined understanding the business, the relationship between event response and recovery efforts, and how to build an incident response plan. The natural next step after initial ...