MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...
As usual, Enterprise Connect 2023 was chock full of new product announcements. Last week, Lisa Schmeiser, Editor-in-Chief, No Jitter, provided an overview of Zoom’s news. Her emphasis was Zoom IQ, the ...