On Wednesday, customer service solutions provider Amdocs announced the release of its Smart Agent Desktop, a contact center offering that simplifies the desktop applications of all employees, ...

Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...

Darren Root, chief strategist at Right Networks, offers a new framework for executing on your firm's business model — if you have one. Welcome to On the Air with Accounting Today, I'm editor-in-chief ...

When I'm working with busy professionals in my coaching practice, my clients often reach a point where they gain a deeper awareness of themselves and their current situation. Many are seeking growth ...