Helpdesk phone calls constitute first contact with a company's customers as well as an opportunity to make a good impression, solve issues, or make a sale. This makes the information contained in ...

Nothing reveals more about a business than the voices of its harshest critics and most ardent supporters—its customers. And there was a time when basic speech analytics was sufficient to help ...

The speech analytics market hit its stride in 2010. Despite a weak economy, this technology sector has continued to pick up momentum and grow. The number of speech analytics implementations increased ...

Marchex recently launched its Speech Analytics tool, which is designed to aggregate and analyze call data for access and analysis via dashboards and visual analytics. More specifically, the Speech ...

Speech analytics was first introduced into the contact center market in 2004 and is still considered an emerging application. Within 5 to 8 years it will become a “must have,” as it is the only ...

It's Tuesday at 2:00 p.m., the time you've designated for service observance and scoring. You're more than a month behind in this task because other priorities keep infringing on this time. Or, could ...

Voiso, a global provider of AI-powered contact center solutions, has been recognized as a Leader in Mid-Market Speech Analytics in Asia in the G2 Fall 2025 Report. This milestone reflects not only ...