Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

More detail around Sametime 7.5 integration... The two giants showed off at this week's VoiceCon conference in Orlando, Fla., a customized plug-in for Sametime 7.5 that will integrate the platform ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

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One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

Following Microsoft's partnership with networking giant Cisco, the unified communications market is heating up even further with IBM's launch of a new range of collaboration products. IBM has joined ...

The CTI Module also provides Beam users with “Click-to-Dial” functionality, which allows collection agents to simply click on the consumer's telephone number to have their handset go off-hook and ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...