Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...

Despite $30-40 billion in enterprise investment into GenAI so far, “95% of organizations are seeing zero return.” Boards want ...

I’ve been working with home automation offerings since the 1970s when I first installed X-10 switches in my apartment — which I’m sure my landlord really appreciated when I moved out. Back then, there ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. If you’ve been in the trenches of enterprise risk and compliance for any length of time, you ...

In my decade with Salesforce, I’ve come to realize that problems often disguise themselves as being more complex than they really are. Take automation, for example. I see leaders across the tech ...

Friendly Technologies, the IoT and device management company, announced today the launch of a new version of its TR-069 Device Management Suite that includes a new module for Automatic Problem ...