People hacking branded AI bots can result in significant reputational, financial, and legal consequences. There appears to be ...

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper understanding of the customer journey — and take better control of it ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

Severe vulnerabilities have been discovered in Microsoft’s AI healthcare chatbot service, allowing access to user and customer information, according to Tenable researchers. The level of access ...