Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

Chatbots have reshaped customer service, delivering on the 24/7 promise of instant, efficient support across all digital channels. Powered by artificial intelligence (AI) and natural language ...

The retail industry is working to catch up on generative AI as the technology evolves at a rapid pace. While plenty of companies are using it to drive efficiency, it’s also presented a change to how ...

AI chatbots now promise companionship, coaching, and even therapy, wrapping complex algorithms in the language of intimacy and care. They are marketed as always-on confidants that remember your ...