ITworld.com – This week’s highlighted research: Customer Respect Group. “Second Quarter 2006 Online Customer Respect Study.” Patricia Seybold Group. “Provide a 360-degree view of the customer ...

I’m spelling this out loud and clear so there’ll be no room for interpretation." But exceptional customer service requires room for interpretation–with your talented, well-trained, and fully empowered ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...