Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Ossisto launches an AI-powered e‑commerce virtual assistant platform that unifies store ops, customer service, and ...

AGOURA HILLS, Calif.--(BUSINESS WIRE)--TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced its newest product, TouchAssist, ...

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Enterprises are constantly evaluating ways to improve the speed and quality of their customer support services. These have traditionally been delivered over the phone, through a conversation with a ...

Swedish retail bank Swedbank has employed an automated virtual assistant to improve services for online customers. Developed by US-based Nuance Communications, the assistant, Nuance Nina, answers ...

There will always be a need for a real human’s presence in customer service, but with the rise of AI comes the glaring reality that many things can be accomplished through the implementation of an ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...